If you are a Head of School, Director of Medical Education or someone with Deanery Administrator permissions on Portfolio Online it's likely that the portfolio does not have the school set correctly. Trainees or those in non-training posts can resolve this by editing the Portfolio Details section of their portfolio.
If you are a supervisor (or appraiser) it's likely you have not been registered as a supervisor on a portfolio. Trainees or those in non-training posts can resolve this by adding a supervisor to their portfolio.
If you are an ARCP Reviewer it could be that
- you have not been registered as an ARCP Reviewer for a school
- the trainee does not have an ARCP scheduled in the next two weeks.